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PRIVACY POLICY

 

Privacy Policy for Michael Onslow Therapy

 

Last updated: June 2026

 

Introduction

 

Michael Onslow Therapy is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and subsequent applicable legislation.

 

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit this website, make an enquiry, or engage in therapy services.

 

Data Controller

 

The data controller is:

 

Michael Onslow Therapy

Michael Onslow

 

Practice address:

7 Goodge Place

London

W1T 3SF

 

Email: info@michaelonslowtherapy.co.uk

 

Telephone: 07877 730089

 

Michael Onslow Therapy is registered with the Information Commissioner’s Office (ICO).

 

Information Collected Through This Website

 

When you submit an enquiry through the website contact form, I may collect:

 

  • Your name

  • Your email address

  • Information you choose to include in your message

 

If you contact me by email or telephone, I may collect information contained within your communication.

 

Please avoid including detailed personal or sensitive clinical information in your initial enquiry.

 

Website Analytics

 

This website uses analytics services provided by Wix and Google Analytics to help understand how visitors use the website and to improve website performance.

 

These services may collect information such as:

 

  • Pages visited

  • Time spent on the website

  • Device and browser information

  • General geographic location

  • Technical information about how visitors interact with the website

 

The information collected is used to monitor website performance, improve user experience, and better understand how visitors find and use the website.

 

Where cookies are used for analytics purposes, these are managed in accordance with this Privacy Policy and the website’s Cookie Notice.

 

Therapy Services

 

If you become a client, I may collect additional information necessary for providing psychotherapy services, including:

 

  • Contact details

  • Emergency contact information

  • GP details (where relevant)

  • Appointment records

  • Assessment information

  • Therapy notes

  • Payment records

  • Correspondence relating to therapy

 

Some of this information may constitute special category data relating to health.

 

Lawful Bases for Processing

 

Personal information is processed under one or more of the following lawful bases:

 

  • Legitimate interests (responding to enquiries and managing the practice)

  • Performance of a contract (providing therapy services)

  • Legal obligations (taxation, accounting and regulatory requirements)

 

Where special category health data is processed, processing is carried out for the provision of counselling and psychotherapy services and in accordance with applicable UK data protection legislation.

 

Online Therapy Sessions

 

Where therapy is provided online, sessions are conducted using Google Meet.

 

Google Meet operates under Google’s privacy and security policies. While reasonable steps are taken to ensure confidentiality, no internet-based service can be guaranteed completely secure.

 

Clients are encouraged to use a private and secure environment when attending online sessions.

 

Sharing Information

 

Personal information will not be sold or shared for marketing purposes.

 

Information may be shared where necessary with:

 

  • Professional advisers

  • Clinical supervisors (where applicable and anonymised where possible)

  • Accountants

  • IT service providers

  • Legal or regulatory authorities where required by law

 

Information may also be disclosed where there is a serious risk of harm, safeguarding concerns, or where disclosure is otherwise legally required.

 

International Transfers

 

Some service providers used by Michael Onslow Therapy, including Wix and Google, may process personal information outside the United Kingdom.

 

Where this occurs, appropriate safeguards are used in accordance with UK data protection law to protect personal information.

 

Data Retention

 

Personal information is retained only for as long as necessary.

 

Enquiry information that does not lead to therapy will generally be deleted within 12 months.

 

Client records are typically retained for seven years after the end of therapy unless legal, ethical, insurance, or professional requirements justify a longer retention period.

 

Financial records are retained in accordance with HMRC requirements.

 

Your Rights

 

Under UK data protection law, you have the right to:

 

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office

 

Data Protection Concerns

 

If you have concerns about how your information is handled, please contact Michael Onslow Therapy in the first instance.

 

Any privacy-related concern or complaint will be considered and responded to as promptly as possible.

 

You also have the right to lodge a complaint with the Information Commissioner’s Office.

 

Contact

 

For any questions regarding this Privacy Policy or your personal information, please contact:

 

Michael Onslow Therapy

 

Email: info@michaelonslowtherapy.co.uk

 

Telephone: 07877 730089

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